At PetPure, our goal is to deliver your pet-care products quickly, safely, and reliably—no matter where you live. We ship orders daily and work with trusted delivery partners to ensure a smooth and responsive shipping experience.
1. Processing Time
All orders go through verification, quality check, and packaging before dispatch.
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Processing Time: 1–3 business days
(Usually dispatched sooner during non-peak periods.)
During peak seasons (Christmas, Black Friday, holidays), processing may take slightly longer.
2. Delivery Time
Once your order has been dispatched, estimated delivery times are:
- United Kingdom: 3–5 working days
- United States: 4–6 business days*
- All Other Countries: 9–14 business days*
We work with reliable carriers such as Royal Mail, DHL, UPS, USPS, FedEx, and trusted local couriers depending on your delivery country.
*Delivery times exclude customs delays.
*Orders placed during peak sales periods may experience extended shipping times.
3. Customs, Duties & Taxes
For international orders outside the UK:
- Additional customs fees, import duties, or taxes may apply.
- These charges are the responsibility of the recipient.
- Customs processing may cause delivery delays.
4. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment anytime using the link provided in your email.
Note:
For logistical reasons, some orders may arrive in multiple parcels even if purchased together.
5. Fast & Reliable UK Delivery
For our UK customers, we prioritise quick delivery:
- Dispatch Time: Within 24 hours (often same day)
- Delivery Window: 3–5 working days
- Tracking Provided: Yes – Straight to your email
- Courier Partners: Royal Mail, DPD, Evri, DHL
6. Shipping Delays
PetPure is not responsible for courier delays caused by:
- Weather conditions
- Customs processing
- High-volume periods
- Incorrect address information provided during checkout
We always assist customers in resolving courier issues, but once shipped, the transit timeline is controlled by the delivery company.